Ka tlase lethathamo la litsebo tse hlano tsa bohlokoa ka ho fetisisa bakeng sa concierge, hammoho le lethathamo le lengata la tsebo tse ling tseo bahiri ba e batlang ho ba khethiloeng mesebetsing ea ho sebetsa ka likhokahano.
Tsela ea ho Sebelisa Litsela tsa Tsebo
U ka sebelisa lintlha tsena tsa litsebo mosebetsing oa hau oa ho batla mosebetsi. Ntlha ea pele, u ka sebelisa mantsoe ana a nang le bokhoni ha u qala hape . Tlhaloso ea histori ea mosebetsi oa hau, u ka 'na ua batla ho sebelisa tse ling tsa mantsoe ana a bohlokoa.
Ea bobeli, o ka e sebelisa ka lengolo la hau la sekoahelo . Mofuteng oa lengolo la hau, u ka bolela tsebo e le 'ngoe kapa tse peli tsa tsena,' me u fane ka mohlala o itseng oa nako eo u bontšitseng tsebo eo ka eona mosebetsing.
Qetellong, u ka sebelisa mantsoe ana a nang le bokhoni nakong ea puisano ea hau. Etsa bonnete ba bonyane bonyane mohlala o le mong ka nako o bonts'a e mong le e mong oa tsebo e phahameng ka ho fetisisa tse thathamisitsoeng mona.
Ha e le hantle, mosebetsi o mong le o mong o tla hloka tsebo le liphihlelo tse sa tšoaneng, kahoo etsa bonnete ba hore u bala tlhaloso ea mosebetsi ka hloko, mme u tsepamise maikutlo ho tsebo e hlalositsoeng ke mohiri.
Hlahloba hape lethathamo la rona la tsebo tse hlalositsoeng ke mosebetsi le mofuta oa tsebo .
Tsebo ea ho ba le tsebo e phahameng ho tse hlano
Puisano
Puisano ke ea bohlokoa bakeng sa concierge.
Ba bua le baeti letsatsi lohle, kahoo ke habohlokoa hore ba bue ka ho hlaka le ho boloka molumo o motle.
Mohlomong ntho ea bohlokoa ka ho fetisisa, ho ba motho ea buisanang hantle ho bolela ho ba mamele . Li-concierge li lokela ho mamela ka hloko likōpo tsa baeti ba bona e le ho fana ka phihlelo e ntle bakeng sa bona.
Botsoalle
Motlakase ke e mong oa batho ba pele moeti ea bonang ha a kena hotele.
Ka hona, li-concierge li lokela ho amoheloa haholo. Ba lokela ho lumelisa moeti e mong le e mong a bososela le lentsoe le mosa.
Mokhatlo
Mokhanni oa likoloi o tlameha ho laola mesebetsi e mengata ka nako e le 'ngoe: ba lokela ho sebeletsa baeti ba bangata, ba behe le litokisetso bakeng sa batho, le ho feta. Ho ba mokhatlo o hlophisitsoeng ho lumella motho ea sebetsang ka thata ho etsa mesebetsi ena e mengata ntle le ho lahleheloa ke boemo ba hae bo pholileng.
Tsebo ea sebaka
Motlakase o fana ka litlhahiso tsa baeti bakeng sa boikhathollo le litšebeletso tse sa tšoaneng ka har'a hoteleng. Ka lebaka leo, ke habohlokoa hore moahi oa concierge a tsebe sebaka seo, le mefuta ea litšebeletso sebakeng seo.
Botsebi ba mesebetsi
Hobane moqhobi oa lifofane o emela hotele, mme o sebelisana ka ho toba le baeti, o lokela ho sheba le ho sebetsa ka botlalo. Liaparo tsa setsebi le boithabiso li tla etsa hore baeti ba tšepe moqhobi le litlhahiso tsa hae.
Tsebo ea Likoloi
A - D
- Litlhaloso tsa Baeti
- Terene ea lifofane
- Karabo ea imeile
- Karabo ea Fono
- Lokisetsa liphutheloana tsa ho tsamaisoa le ho khetholla
- Lokisetsa Lipalangoang
- Litšebeletso tsa ho fana
- Booking Show Tickets
- Booking Tours
- Khomphuta
- Netefatsa lifofane le ho hatisoa ha lifofane
- Qeto ea likhohlano
- Likōpo tsa Liboka tsa Coordinate
- Ka Boikokobetso e bitsa Baeti ba VIP
- Tšebeletso ea bareki
- Likamano tsa bareki
- Khotsofalo ea Bats'e
- E ka tšeptjoa
- Litlhaseliso tsa lijo tsa motšehare
- Litsela
- Abela Boitsebiso bo Ngotsoeng
E-L
- Tlhophiso ea Ketsahalo
- Flexible
- Baeti ba lumelisang
- Kamano ea baeti
- Tsebo ea Hotel / Resort Resort
- Tsebo ea Lijo tsa Libaka, Boithabiso, Theater, Lipontšo le Liketsahalo
- Tšebelisano-'moho
M - P
- Boloka Kemiso ea Ketsahalo ea Letsatsi le Letsatsi
- Boloka Tlhahisoleseding ea Boitsebiso ba Libaka
- Boloka litaba tsa Li-menu tsa Lijo tsa Mahaeng
- Boloka Liphepelo tsa Libukana, Lifofane, Li-Handouts le Maps
- Etsa 'me u tiise Li-reservation
- Khoebo
- Microsoft Office
- Sheba le ho tlatsa Lobby Lisebelisoa
- Multitasking
- Tlhophiso ea litaelo bakeng sa Likamore tsa Baeti
- E hlahella
- Mamello
- Oa iketsetsa
- Boikutlo bo Botle
- Pele ho naha
- Tšebelisano ea Boiketlo ba Boipheliso ho Baeti
- Fana ka Litšebeletso tsa Khoebo
- Likamano tsa sechaba
- Nako ea nako
R - Z
- Litlhahiso
- Mesebetsi ea Kemiso
- Likoloi tse sireletsehileng bakeng sa Liketsahalo
- E etselletsa Likoloi ho Baeti
- Romela Pre-Stay Correspondence
- Beha Liphutheloana Tse Khethehileng
- Tsebo e matla ea Sebaka sa Libaka
- Etiquette ea Thelefono
- Litokisetso tsa ho tsamaea
- Litlhaloso tsa mantsoe
- Baeti ba amohelehang
- Litlhaloso tse ngotsoeng
Bala ka ho eketsehileng: Tsebo ea Boikarabelo ba Hotel le Resort | Hotel Front Desk / Mesebetsi ea baeti Skys
Lihlooho tse amanang: Soft vs. Hard Skills | Kamoo U ka kenyelletsang lintlha tse hlalositsoeng ka Qetellong ea hau Lethathamo la Lintlha tsa Bohlokoa bakeng sa Libuka le Likoahelo tsa Mangolo Tsebo le Boiphihlelo | Qala hape Lenane la Tsebo