Ka tlase lethathamo la litsebo tse hlano tsa bohlokoa ka ho fetisisa bakeng sa basebetsi ba setsi sa basebetsi, hammoho le lenane le lelelele la tsebo tse ling tseo bahiri ba e batlang ho ba khethiloeng mesebetsing ea baeti.
Basebeletsi ba pele-setsi ba hotel (ba tsejoang hape e le basebeletsi ba basebeletsi ba litšebeletso) ba ikarabella ho etsa bonnete ba baeti ba nang le phihlelo e ntle hoteleng. Mesebetsi ka tloaelo e kenyelletsa ho hlahloba baeti ka ntle le ho tsoa, ho nka liphallelo, le ho arabela lipotso leha e le life tseo baeti ba ka ba le tsona.
Ha u hloke tekanyo ea k'holejeng kapa phihlelo e nepahetseng ea ho ba ofising ea basebetsi ba liforomo pele, le hoja tekanyo ea motsoalle ea khoebo kapa ea tsamaiso e thusa, le tsebo e matla ea boits'oaro le tsa puisano e tlameha ebe. Ho lefa ha ho na bokhabane empa ho ka ba molemo, mme o ka fallela libakeng tsa bookameli le mosebetsi lefapheng la baeti. Kapa, haeba u rata, u ka sebelisa mosebetsi ka deskeng e ka pele e le lejoe le leng ho ea sebakeng se seng.
Tsela ea ho Sebelisa Litsela tsa Tsebo
U ka sebelisa lintlha tsena tsa litsebo mosebetsing oa hau oa ho batla mosebetsi. Ntlha ea pele, u ka sebelisa mantsoe ana a nang le bokhoni ha u qala hape . Tlhaloso ea histori ea mosebetsi oa hau, u ka 'na ua batla ho sebelisa tse ling tsa mantsoe ana a bohlokoa.
Ea bobeli, o ka e sebelisa ka lengolo la hau la sekoahelo . Mofuteng oa lengolo la hau, u ka bolela tsebo e le 'ngoe kapa tse peli tsa tsena,' me u fane ka mohlala o itseng oa nako eo u bontšitseng tsebo eo ka eona mosebetsing.
Qetellong, u ka sebelisa mantsoe ana a nang le bokhoni nakong ea puisano ea hau. Etsa bonnete ba bonyane bonyane mohlala o le mong ka nako e itseng o bontšitse tsebo e 'ngoe le e' ngoe e ka holimo e thathamisitsoeng mona.
Ha e le hantle, mosebetsi o mong le o mong o tla hloka tsebo le liphihlelo tse sa tšoaneng, kahoo etsa bonnete ba hore u bala tlhaloso ea mosebetsi ka hloko, mme u tsepamise maikutlo ho tsebo e hlalositsoeng ke mohiri.
Hape, hlahloba lethathamong la rona la tsebo tse hlalositsoeng ke mosebetsi le tsebo ea mofuta .
Tsebo ea Top Front Frontk Skills
Lefapha le ka pele la hotele le hloka tsebo e fapaneng, 'me lintlha li ka fapana, ho itšetlehile ka hore na hotele e hlophisitsoe joang (mosebetsi oa hau o ka' na oa se ke oa kenyelletsa mekotla ea baeti ka mohlala) le hore na ke maraka afe ho basebeletsi ba hoteleng. Leha ho le joalo, ho na le litsebo tseo bohle ba sebetsang ka pel'a setereke ba li hlokang. Tse 'nè tsa tsona ke tsena.
Puisano
Puisano ke habohlokoa hotele e ka pele tafoleng mosebeletsi. Ba bua le baeti ka bobona le ka fono letsatsi lohle, kahoo ke habohlokoa hore ba bue ka ho hlaka le ho boloka molumo o motle.
Botsoalle
Ka pel'a setereki mosebeletsi ke motho oa pele moeti ea bonang ha a kena hotele. Ka lebaka leo, basebeletsi ba liforomo ka pele ba lokela ho amoheloa haholo. Mosebetsi o motle oa baeti o amohela moeti e mong le e mong ka pososelo le lentsoe la botsoalle.
Mokhatlo
Basebetsi ba ka pele ho naha ba lula ba le bangata; ba tlameha ho araba li-fono, lumelisa baeti, araba lipotso, hlahloba bareki, le tse ling. Ho ba mokhatlo o hlophisitsoeng ho lumella mosebeletsi oa deskeng hore a etse lintho tsena tse ngata.
Boitsebiso
Kahobane mosebeletsi ea ka pele oa lefapha o tlameha ho etsa mesebetsi e mengata le ho sebeletsa baeti ba bangata ka nako e le 'ngoe, setsi se setle sa basebetsi se ka lula se khutsitse tlas'a khatello. Esita le ha hotele e tšoarehile haholo, mosebeletsi o lokela ho ntse a khona ho jara mesebetsi e sa tšoaneng ha a ntse a le botsoalle ho bareki.
Bothata ba ho rarolla
Ho ba basebetsi ba ka pele-pele ho bolela hore u tla ba baeti ba pele ba tlisetsang mathata a bona. Mathata ana e ka ba a fokolang, joalo ka kopo ea litlhahiso tsa lireschorente. Li ka ba tse kholo, tse kang moeti eo kamore ea hae e boloketsoeng e sa tsamaeang ka mabili a fihlile habonolo ha ho kentsoe. Ho na le moo ho ka bang le likotsi tse sa lebelloang ka ho feletseng, tse kang moeti mathateng a bongaka. Mosebetsi oa hau e tla ba ho rarolla bothata ha ho khoneha, kapa ho tseba hore na ke mang ea lokelang ho mo letsetsa hore a rarolloe. Haeba u ka arabela ka potlako le ka mokhoa o bohlale ho tsena mathata, u ka fa baeti phihlelo e ntle, 'me u ka fumana tlhahlobo e ntle ea hotele ea hau, ho sa tsotellehe boemo bo bobe.
Ho bala le ho ngola
Ho sebetsa tafoleng e ka pele ho hloka hore u sebelise lik'homphieutha ho boloka litlaleho, ho sebetsana le litefello, le mesebetsi e meng. Le ha u sa hloka ho ba setsebi lefapheng la theknoloji, u hloka ho ba le khomphuta-khomphuteng, 'me mohlomong u se u phutholohile ka software eo hoteleng e se sebelisang, kapa bonyane u khona ho potlakisa.
Ho sebetsa hammoho
Hangata basebetsi ba setsi ba tlameha ho sebetsa le ba bang. Ka linako tse ling ba tlameha ho sebetsa le basebeletsi ba bang ka deskeng e ka pele ho sebetsana le bothata bo boima. Ka linako tse ling, ba tlameha ho buisana le batho ba mafapha a fapaneng ka hare ho hotele - ho kenyeletsa ho paka, ho boloka matlo le ho laola - ho etsa bonnete ba hore baeti ba khotsofetse ka ho lula ha bona. Ka pel'a basebetsi basebetsi ba lokela ho sebelisana le batho ba sa tšoaneng.
Hotel Front Desk Skills
A - E
- Araba Switchboard
- Ho Khotsofatsoa ho Khotsofatsoa ke Baeti
- Fana ka Rooms
- Thusa Litho Tse Ling tsa Sehlopha
- Ela hloko Dintlha
- Litokisetso tsa Bolulo ba Libuka
- Bapala-baeti baeti
- Lihlopha tsa ho hlahloba
- Hloekisa Lobby le Lefapha la Desk
- Buisana le Litšebeletso tsa Hotel
- Buisana le Litlhahiso
- Khomphuta
- Tsamaiso ea k'homphieutha
- Ho na le toka
- Mekhahlelo ea Boipheliso bohareng (CRS)
- Tšebeletso ea bareki
- Ho etsa liqeto
- E atlehile
- Matla
- Ngolisa Baeti ho Frequent Guest Programs
- Cheseho
F - L
- Ho ba le botsitso
- Lumelisang Baeti
- Litlhahiso tsa Sehlopha
- Liphihlelo tsa baeti
- Kamano ea baeti
- Mesebetsi ea baeti
- Mesebetsi ea Handle
- Tšebelisano-'moho
- Kamore ea Khatiso ea Lihlooho
M - PO
- Boloka Lobby le Front Desk Area
- Microsoft Office
- Multi-tasking
- Takatso ea ho Khahlisa Batho
- Batho
- Tsebo ea Meriana
- Litefiso tsa baeti le Litefiso
- Boikutlo bo Botle
PR - Z
- Ho qala pele
- Litefiso tsa Card Card ea Credit
- Litefiso tsa Tsamaiso
- Ponahalo ea setsebi
- Ho khothalletsa mananeo a mangata a baeti
- Ho kgothaletsa Setsi le Lits'ebeletso
- Litlhakollo
- Fana ka Boitsebiso Litšebeletsong Tsa Hotel
- Ngolisa Baeti
- Litlhahiso
- Management Reservations
- Ho rarolla Liphaello
- Arabela Lipotsong tsa Baeti
- Arabela Likōpo Tse Khethehileng
- Ho fumaneha ka kamoreng le Inventory
- Litlaleho tsa ho matha
- Phalliso ea kamore
- Ho hlophisa Basebetsi
- Beha Litlaleho tsa Baeti
- Nako ea Tsamaiso
- Likarolo tsa Upsell
- Puisano ea mantsoe
- Puisano e ngotsoeng
Bala ka ho eketsehileng: Tsebo ea Boikarabelo ba Hotel le Resort | Tsebo ea Likoloi
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